Frequently Asked Questions

Pacer Parcel delivers across all of Denmark and throughout Europe. We also offer international shipping to over 50 countries worldwide via our air and ocean freight services. Contact us for specific destination availability and transit times.

Domestic deliveries within Denmark typically take 1–2 business days. European land freight is usually 2–5 business days depending on the destination. Air freight to most international destinations takes 1–3 days, while ocean freight transit times vary from 5–30 days depending on the shipping lane.

Yes, we offer express delivery options for urgent shipments. Same-day delivery is available for select areas within Denmark if orders are placed before 10:00 am. Next-day express delivery is available for most Danish and neighbouring Nordic destinations. Contact us to check availability for your specific route.

We handle a wide range of goods including documents, parcels, packages, pallets and large freight. Certain items are restricted, including hazardous materials, explosives, live animals and perishable goods (unless temperature-controlled arrangements are made). If you're unsure about your item, please contact us before booking.

Yes, we offer door-to-door collection for all our services. Simply book online or contact us to arrange a pickup time. Collection is available Monday to Friday (8am–5pm) and Saturday mornings (9am–1pm) across Denmark. For European and international collections, please contact us to arrange.

Once your shipment is booked, you'll receive a tracking number via email. You can use this number on our tracking portal to monitor your parcel's progress in real time. Our GPS-enabled system updates you at every key milestone — from collection to final delivery.

Tracking updates may occasionally be delayed due to network connectivity at certain transit points. If your tracking hasn't updated for more than 24 hours, please contact our customer support team at info@pacerparcel.com with your tracking number, and we'll investigate immediately.

Yes, we send automated email notifications at key stages: when your parcel is collected, when it arrives at our hub, when it's out for delivery, and when it has been successfully delivered. You can also opt in to SMS notifications when booking your shipment.

You can request a free, no-obligation quote via our Contact page or by emailing info@pacerparcel.com. Please provide details including: origin and destination, approximate weight and dimensions, service type required, and your preferred delivery date. We'll respond within one business day.

Shipping costs are based on several factors including the destination, the weight and dimensions of the parcel (volumetric weight may apply), the service type chosen (standard, express, etc.), and any additional services such as insurance or signature-on-delivery. We always aim to offer the most competitive rates.

Yes, we offer business accounts with preferential rates for regular and high-volume shippers. Discounts are available based on shipment frequency and total monthly volume. Contact us to discuss a tailored business account that matches your shipping profile.

FCL (Full Container Load) means you book an entire shipping container for your goods — ideal for large shipments that fill a full container. LCL (Less than Container Load) means your goods share a container with other shipments — cost-effective for smaller loads. We offer both options and can advise on which is best suited to your cargo.

Yes, we have secure warehousing facilities at our Hobro location. We offer short and long-term storage, inventory management and order fulfilment services. Our facilities are monitored 24/7 and climate-controlled for sensitive goods. Contact us to discuss your warehousing requirements.

All Pacer Parcel shipments include basic insurance coverage. We also offer enhanced all-risk cargo insurance for higher-value goods. We recommend declaring the full value of your shipment when booking so that appropriate coverage can be applied. In the unlikely event of a claim, our team will guide you through the process.

You can reach our customer support team by emailing info@pacerparcel.com. We respond to all enquiries within one business day. For urgent matters, please mark your email as URGENT in the subject line. Our office hours are Monday to Friday, 8:00 am – 5:00 pm CET.

In the unlikely event that your parcel is lost or arrives damaged, please contact us immediately at info@pacerparcel.com with your tracking number and a description of the issue. For damaged items, please photograph the damage before opening the parcel fully. We will initiate a claims investigation and aim to resolve the issue as quickly as possible.

Yes, you can modify or cancel a booking prior to collection without charge. Once a parcel has been collected, changes may incur additional fees depending on the service type. Please contact us as soon as possible if you need to make changes, and we'll do our best to accommodate your request.